Review Details

Seatcraft Vienna Sofa Top Grain Leather 7000, Powered Headrest & Lumbar, Power Recline, Black or Brown

Product Review (submitted on January 13, 2023):

I ordered this without sitting in it, some of the comments I read were spot on, like the leather rubs when operating it (for a tight fit it has to) seat is not wide enough for some people (it is for me, I leave the center part up if I want to sit sideways, Its a nice option to have the center fold down. Now for the good part, I have had it for around 9 months and its a great product. Its strong, it takes awhile to wear in the leather just like a pair of shoes , but it's so comfortable. I have had no problems with motors or switches, what I did have was a tray with a slightly bent pin that goes into the arm, I lived with it for 10 months and thought why not message them and see if they will replace it. I sent the message via amazon to the company, within two hours I had an email saying they will send another one in the morning, no questions asked no picture of the item required, just a short note saying thanks and have a nice evening. A family member stayed in my home for awhile and liked it so much she bought the Loveseat version for her home.